The Patient Participation Group (PPG) is an essential and valued part of all our practices and helps us to understand what the patient experience is really like.
The role of the patient group is to:
- Be a critical friend to the practice
- Advise the practice on the patient perspective and provide insight into the responsiveness and quality of services
- Encourage patients to take greater responsibility for their own and their family’s health
- Carry out research into the views of those who use the service
- Organise health promotion events and improve health literacy
- Provide regular communication with the patient population
(Source: The Patients Association).
Surgery suggestions
If you have any suggestions on how our service can be improved, please complete the box below. These suggestions will be discussed at our next PPG meeting. This is not the correct pathway to raise any individual concerns or complaints, please continue to use the complaints process by emailing somicb.enquiries-burnhammc@nhs.net. We welcome your constructive feedback. If you would prefer to hand your suggestions in, we have a box in reception.
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