Patient Access

We now offer a online service for our patients called Patient Access where you can:

  • Request repeat prescriptions
  • View your medical records and access the following information
    • Allergies
    • Laboratory test results
    • immunisations
    • Promblems (conditons/diagnoses)
  • Book and cancel appointments - Our appointment system is different from our clinical system so to book and cancel appointments you will need to visit our website www.burnhamanadberrowmedicalcentre.co.uk.  You will recieve seperate login instructions for Appointments Online.

If you would like to register for the GP Online Access, then please complete the following application form GP Online Application Form.  Please then bring in the completed application form along with a photo identification e.g. passport or driving licence and a document which shows your address e.g. recent bank statement or recent utility bill so we can confirm you are the patient.

You will then be given login details and you will need to think of a password that is unique to you and something you will remember.

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you must change your password immediately.  If you are unable to do this for some reason, please contact the practice so we can remove your online access until you are able to reset the password.

If you print out any information from your medical record it is your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

At present we are not able to offer online access to patients under age of 16years of age.

 

Before you apply for online access to your record, there are some other things to consider

 

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

 

 

 

Things to consider

 

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news 

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

A good website to help you understand about Laboratory Results is:

https://labtestsonline.org.uk/articles/reading-your-results

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

 

Burnham Medical Centre - Love Lane, Burnham-on-Sea, Somerset, TA8 1EU
Berrow Medical Centre - Berrow Health Campus, Brent Road, Burnham-on-Sea, TA8 2JU
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