Show Side Menu
To view, print or save our practice booklet, click here
Join Our Team
Follow us on Facebook
Call 111 - When it is less urgent than 999

How Do I...

How Do I...
Make An Appointment / Obtain Telephone Advice / Request a home visit?

  • By phone 01278 795445 - please listen to the options for the service you require, these get updated regularly so please check you before selecting an option.
  • Online via patient access - please visit the patient access link on the homepage of this website.

If you telephone the Medical Centre to make an appointment, you can request a consultation depending on your situation. The Medical Receptionist will ask for a brief outline of the reason you are wishing to see the GP, Nurse or other Clinician so that she can offer you an appointment with the most appropriate member of our Health Care team.  The receptionist will offer you an appointment with the most appropriate Health Care Professional (HCP) as it may not be necessary to wait to see a GP. 

Our GPs have asked our Medical Receptionists to request details from our patients regarding the reason for the appointment so that they may make the appointment with the most appropriate member of our Health Care team. Please do not be offended when asked as this is part of their role and they are bound by strict confidentiality rules. They receive specific training in relation to respecting patient confidentiality.

We aim to provide enough appointments throughout the day to work with our current patient capacity and demand. This knowledge is based on audits of existing data from our internal recording systems. However, there will be days when there are unpredicted events which can cause problems and the demand may outweigh our capacity. We cannot safely offer an unlimited amount of appointments and it may be necessary to wait until the next routine appointment.

How do I request a home visit …..

  • Please request a home visit before 10.30am, if possible, by phone 01278 795445. Listen to the options given to you then select the option for home visits.

Your request will be passed to a member of our Urgent Care Team (this will be a GP or a Primary Care Practitioner who are also known as PCP) who will contact you or the person you have nominated to discuss the home visit request. If after discussion it is decided that a visit the most appropriate course of action, one of the visiting healthcare professionals will visit that day. Most visits are performed between morning and afternoon surgeries.

If after discussion, the GP or PCP feels that more urgent attention is required you, your nominated person or the surgery may be instructed to call 999.

The increasing volume of traffic combined with a much wider area for our health care professionals to travel between patients can result in home visits taking a considerable length of time away from the Practice. With this in mind, to ensure that patients receive optimum care in a timely manner and to maximise our resources, we strongly encourage that you attend the practice whenever possible.

Please note that we do not routinely visit patients after discharge from hospital. If you have a problem and need a GP, then please contact the surgery to make the necessary arrangements.

How Do I....
Consent to Disclosure of Medical Information?

Under the Data Protection Act (1998) a person’s medical records can be accessed by:

  • the person themselves
  • a parent or guardian for children under 16 - although in some cases the child may be entitled to decide if this information is passed on
  • a friend or relative if they have the person’s written permission
  • a friend or relative if they have power of attorney

If you would like to authorise someone such as a family member, friend or carer, for example, to have access to your medical records, please download our Consent to Disclosure of Confidential Medical Information form and return it to our Registrations Department. The document will be scanned onto your Medical Records so that the staff at Burnham & Berrow Medical Centre have your authority to share your medical information with your nominated person.

How Do I....
Obtain Test Results?

If you have had blood tests or x-rays organised by the practice the doctor will contact you by letter or telephone if any action needs to be taken. If you do not hear from us, then you can assume that no action is necessary.

If you wish to check your results you can contact the results line, please select this option when phoning, between the hours of 1.30 and 3.00pm only. Test results on average usually take a week to 10 days to come back.

If you would like someone to contact the surgery on your behalf to obtain your results, then please advise the doctor or nurse who is taking the test to record their name on the computer. If you would like to give ongoing permission for this person to act on your behalf, please see the section on patient confidentiality.

Specimens are sent to the laboratory every weekday by 3.00pm. If you are asked to hand in a specimen, please ensure that we receive it by 1.45pm (weekdays only). Similarly, if you need a blood test please make an appointment in the blood test clinics only.


Patient Preference Of Practitioner

Whilst we will endeavour to meet your requests that a particular doctor should be your usual doctor, this may not always be possible. We try to keep the number of patients for each doctor fairly equal and there may be times when the doctor you wish to have as your "usual doctor" has too many patients already. If this is the case, we will notify you of the doctors who are able to accept new patients onto their usual patient list and you may choose from these. We will record your initial preference in writing on your computerised records, though in the meantime you may see any GP or other health care professional within the Practice, as long as they have free appointments and provide the service you require for your particular condition.

If you have any concerns or queries about this, please ask to speak to one of the records clerks.

How Do I...
Request a letter from my GP?

Click here to download our "Patient request a letter" form

If you require a GP letter to be provided for non NHS reasons you will be asked to complete a request form which will be given to the GP. The reason why we do this is to enable the correct information to be requested. There is a charge for this service and a standard payment deposit of £30 will need to be paid when the completed form is handed into the reception. If for some reason the GP is unable to complete the form or write the letter we will refund the deposit. If when the GP assesses your request and this may involve a different fee you will be informed of this prior to the letter being undertaken and can be refunded if you are not happy with the increase. Please note we do not undertake sports medicals.

How Do I....
Change My Details?

Click here to download our 'Change of Address' form

Click here to download our 'Change of Name' form

It is essential to your health care that your NHS records are accurately maintained. Please inform the surgery if you change your name, status, address or telephone number. If you wish, you can do this by selecting the appropriate download (see above). You are asked to complete a form to ensure that your records contain accurate and up-to-date information. With any change of name you may be asked to provide documentation for confirmation of the details.

How Do I....
Access My Medical Records

(Including Access to records for deceased patients)

We hold information relating to our patients in two ways:-

1. In your handwritten medical records.
2. On our computer system.

Patients have the right to see information held by us (about themselves) under various Acts of Parliament. Our Patient Information sheet

is intended to help you to understand how you can access your medical records and also explains how you may access records for deceased patients. Further in depth information can be obtained from the NHS Choices website

How Do I....
Obtain NHS Certificates Of Fitness To Work (FIT NOTE)?
(formerly Sick Note)

A fit note (or Statement of Fitness for Work) allows your doctor or other healthcare professional to give you more information on how your condition affects your ability to work. This will help your employer understand how they might help you return to work sooner or stay in work. Fit notes may also be called medical statements or a doctor’s note.

Your employer cannot demand a doctor’s certificate for the first seven days of a spell of sickness (including weekends). If your employer requests a self-certificate for any part of the first seven days, then they should provide their own form for you. Further information may be found by accessing the NHS Choices website and view the section 'When Do I Need a Fit Note'

If you require a Fitness to Work Note please contact the receptionist who will either give you a form to complete or assist with your request. You can also download a Medical Certificate request form from our website. Medical Certificate Request Form

How Do I....
Obtain advice for older people, carers, relatives and adults with care needs?

Should you require information on Community Services such as care & support, money & benefits, your home or keeping well etc. please contact Somerset Direct Adults Team, a free service from Somerset County Council for older people, carers, relatives and other adults with care needs.

Somerset Direct - Adults is a government initiative aimed at people over 60, their families and carers. It is run as part of the local authority's Social Services Department.

Information and help for older people and adults with a disability:
Tel No: 0845 345 9133


How do I.....
Register for Patient Access?

Patient Access - A development in your healthcare at Burnham & Berrow Medical Centre

What is Patient Access?

Patient Access is a service that allows you to view and make copies of certain aspects of your medical records at Burnham & Berrow Medical Centre with no charge. If you sign up to patient access you can:

  • Order your repeat prescriptions
  • View your repeat medication list
  • View what immunisations you have had
  • View your recorded allergies/adverse reactions
  • View any coded information on your medical records eg test results, medical problems/diagnoses, operations (this option will be available before 31 March 2016)

How does Patient Access work?

Patient Access is an encrypted web site that connects to your Practice EMIS clinical system where your records are stored. Think of it as a window into certain aspects of your Practice information.

Is Patient Access a free service?


Can I use Patient Access?

Yes – if you have access to a computer/mobile/tablet and go through the Patient Access registration process.

(Please note that Patient Access is not available to patients aged 16 and under due to patient safety and cannot be over ridden)

How do patients register?

Come into Reception at Burnham Medical Centre (not Berrow) with either your passport or photo driving licence and request a Patient Access application or download a printable version here:

Patient Access Application Form

After processing we will send you a letter with your unique patient authorisation codes

Then you can follow the registration process via the EMIS Patient Access homepage

Will my information be safe?

You will need to set up a password when registering your details with the site.

Security questions are asked in order to keep your medical information safe and are required when you are resetting your passwords.

The site is encrypted – for further information you can access the website:

Then you can follow the registration process via the EMIS Patient Access homepage

How Do I...
Obtain help with prescriptions costs?

A HC1 form is to help patients with low income to pay for prescriptions. Click here to find out if you are eligible and to download the HC1 form.

Local Services. Ready to Help You
James & Co