Contact Us

Burnham & Berrow Medical Centre 

Love Lane
Burnham-On-Sea
Somerset
TA8 1EU
 
 

Telephone Lines

Our Reception telephone lines are open Monday to Friday 8:30am to 1:30pm and 1:30pm to 6:00pm.  The Telephone lines are not fully manned during the lunch hour of 12:30pm to 1:30pm, but if you require urgent assistance during the lunch hour please phone for assistance.  Due to reduced staff between 12:30pm and 1:30pm please be aware there may be a delay in one the Reception Team being able to answer your call.

Both Practices are closed on bank holidays and weekends.

To contact us via telephone please phone 01278 795445 and listen to the options provided for the service you require.

If you require urgent medical attention from 8am to 8:30am or 6pm and 6:30pm please dial 01278 772799.  If your request is not urgent the operator will advise you to phone back during the reception opening times.

When the surgery is closed you can get medical advise by dialing 111 for the NHS111 service.

Email

If you are a patient or have a general enquiry you can contact us via email:

somccg.enquiries-burnhammc@nhs.net

Your email will be processed by one of our Medical Administrators who will action your email accordingly or pass it on to the relevant member of the team.  Please do not use this email address to request appointments as you will be advised to phone the surgery in the normal way.

If you are a NHS provider please do not use this email address to send confidential data.

Compliments

As all our GPs and staff endeavour to provide the best service possible it is always nice for us as a Practice to recieve a compliment.  If you wish to express your compliments this would be very appreciated by our Team.  

somccg.enquiries-burnhammc@nhs.net

 

Complaints

Here at Burnham & Berrow Medical Centre we aim to try and give the best service possible to our patients, but at times you may feel you have not received the services you expected.  We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If you have not been able to resolve your issue and would like to make a complaint please contact us via email: 

somccg.enquiries-burnhammc@nhs.net

So we can deal with your complaint efficiently please can you inform us of the issue as soon as possible, ideally within a matter of days.  This will enable us to establish what has happened more easily.  We understand that a few days/weeks is not always possible, so please provide us with as much details as possible including the date the incident occured.